Reputation Management helps cut through the clutter associated with managing online reputations. Give your clients control over the most important aspects of their reputation, including reviews, listings, and social media.
Connecting with customers is easy with built-in smart review responses and powerful review insights backed by artificial intelligence! And with reporting built right in, you can show your clients how you have helped them improve their reputation over time.
With the Product-Led Growth Program, you can offer prospects a free version of Reputation Management and let them tell you when they’re ready to be a paying client.
See the feature breakdown below:
- Compile reviews from dozens of sites so you can easily see what’s being said about a business online.
- Improve search rank by identifying online business listings that are inaccurate or missing from essential directories and online listing sources.
- Monitor where a business is mentioned in a variety of sources, including news sites, blogs and social networks. Plus, highlight the most positive and negative mentions using automated sentiment analysis.
- Use competitive benchmarking to see how a business stacks up to the competition on social media outlets and local search.
- Respond to Google and Facebook reviews in just two clicks using pre-loaded default templates. Plus, your clients can edit or delete any templates and customize their own.
FAQs
The reputation of a business is both what they say about themselves and what others say about them. Managing reputation is nothing new; what’s new is how the internet and social media have changed the way businesses are being defined and how fast their reputations spread.
Presence management is making sure that customers can find the right information about a business online. Correct and consistent listings across directories, review sites, and social networks are crucial.
With over 33 million local reviews on Yelp alone, it’s clear that customers are sharing their opinions online. Seventy-two percent of consumers say they trust online reviews as much as personal referrals, so whether it’s a testimonial, a detailed article on someone’s blog, or an offhand comment on Twitter, people are now chatting 24/7—and local business owners need to be paying attention.